Privacy Policy
Last updated: May 2026
UmojaServ ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect your personal information when you use our website or services.
1. Information We Collect
When you submit our contact form, we collect:
- Your name
- Your business name and type
- Your country of operation
- Your WhatsApp phone number
- A description of your business goal
We do not collect payment information, passwords, or any sensitive personal data through our website form.
2. How We Use Your Information
We use the information you provide to:
- Contact you via WhatsApp to discuss your project
- Understand your business needs and provide relevant services
- Improve our service offerings
- Manage our internal CRM and follow-up processes
We will never sell, rent, or share your personal information with third parties for marketing purposes.
3. Data Storage
Your form submissions are stored securely in Google Sheets, protected by Google's enterprise-grade security infrastructure. We access this data exclusively through our internal admin portal to serve you better.
4. Communications
By submitting our contact form, you consent to being contacted by UmojaServ via WhatsApp. You may opt out of communications at any time by messaging us directly on WhatsApp.
5. Cookies
Our website uses minimal, essential cookies only (such as your language preference). We do not use tracking cookies or third-party advertising cookies.
6. Third-Party Services
Our website uses the following third-party services:
- Google Fonts — for typography (no personal data collected)
- WhatsApp — as our primary communication channel
- Google Sheets / Apps Script — for secure data storage
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw your consent to be contacted at any time
To exercise any of these rights, please contact us directly via WhatsApp.
8. Data Retention
We retain your data for as long as necessary to provide our services or as required by applicable law. If you request deletion, we will remove your data within 14 days.
9. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our admin portal is password-protected and access is restricted to authorised UmojaServ team members only.
10. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the new policy.
11. Contact Us
If you have any questions about this privacy policy or how we handle your data, please contact us: